Shipping policy
Shipping Policy
At Masat UAE, we are committed to delivering your orders quickly and securely across the UAE.
Processing Time
- Orders are processed within 1 business day after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Standard delivery time is 1–2 business days on average.
- In some cases, delivery may take up to 3 business days depending on your location or courier delays.
Shipping Areas
We currently deliver across the United Arab Emirates.
Shipping Charges
- Shipping fees are calculated at checkout based on your location and order size.
- Free shipping promotions may be available during special campaigns.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
Delays
While we strive to deliver on time, unexpected delays caused by weather, public holidays, or courier issues may occasionally occur.
Incorrect Address
Please ensure your shipping address and contact details are accurate. Masatu UAE is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Contact Us
If you have any questions regarding your shipment, please contact our support team through: